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What does Service Blueprint mean?

A diagram that visualizes the relationships between different service components—people, props (physical or digital evidence), and processes—that are directly tied to touchpoints in a specific customer journey.

Service Blueprint in a sentence
We created a Service Blueprint to map out every interaction a customer has with our online platform.

Service Blueprint in German, French, Spanish and Italian

German
Service-Blaupause

Detaillierte Darstellung eines Dienstleistungsprozesses aus Kundensicht.

French
Blueprint de service

Schéma technique décrivant le déroulement d'un service.

Spanish
Service Blueprint
also Plano de servicio

Mapa detallado de la entrega de un servicio y la experiencia del cliente.

Italian
Blueprint del servizio

Rappresentazione grafica dei flussi e delle interazioni di un servizio.

Common phrases with Service Blueprint

  • create service blueprint
  • map out interaction service blueprint
  • platform service blueprint

Synonyms and opposites for Service Blueprint

  • Synonym Service map

More Public Relations terms

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Service Blueprint is filed under