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What does Customer Journey Map mean?

A visual representation of the entire experience a customer has with a company.

Customer Journey Map in a sentence
We created a customer journey map to identify pain points and opportunities for improvement.

Customer Journey Map in German, French, Spanish and Italian

German
Customer-Journey-Map
also Kundenreisekarte

Dient der Identifikation von Schwachstellen in der Kundenkommunikation.

French
Cartographie du parcours client

Outil visuel pour comprendre les interactions d'un client avec l'entreprise.

Spanish
Mapa del recorrido del cliente

Diagrama que ilustra los puntos de contacto del cliente con la empresa.

Italian
Mappa del percorso del cliente

Rappresentazione grafica delle tappe del cliente verso l'acquisto.

Common phrases with Customer Journey Map

  • create customer journey map
  • analyze customer journey map
  • visual customer journey map

Synonyms and opposites for Customer Journey Map

  • Synonym User journey

More Operations Management terms

All operations management terms →

Customer Journey Map is filed under